DepositWin Privacy Policy

At DepositWin Online Casino, we are committed to protecting the personal data of every player who visits depositwin.com. This Privacy Policy explains how we collect, use, store and protect your information when you register, deposit, play or withdraw funds on our platform. Our casino is owned and operated by Moonseeker SRL, registered in Costa Rica, with payment processing handled by our payment agent Deloulou Limited, incorporated in Cyprus. By creating an account, you agree that we may process your data as described below.

Information We Collect

When you register at Depositwin, we require you to provide certain personal details before you can start playing. We collect this information to verify your identity, comply with our licensing obligations under the Anjouan Gaming Board, and prevent fraud or underage access to our services.

• We collect your full name, permanent residential address, date and place of birth, and nationality
• We request your e-mail address and confirmation that you are at least 18 years old
• We gather deposit and withdrawal records, including payment method details used for transactions
• We track your gaming activity, wagering history and bonus usage to administer our promotions correctly
• We may request source of wealth and source of funds documentation once your cumulative deposits exceed 10,000 USD
• We collect technical data such as IP address, device type, browser information and login timestamps

How We Use Your Data

Here at DepositWin, we use the information we collect for legitimate business purposes connected to running a licensed gambling operation. Our use of your data is limited to what is necessary to provide our services safely and in compliance with applicable regulations.

• We verify your identity and age before allowing deposits or withdrawals
• We process payments through our supported deposit methods and withdrawal methods
• We monitor transactions to detect money laundering, fraud or suspicious activity
• We send account-related communications, including updates about our welcome bonus or ongoing promotions
• We use gameplay data to calculate leaderboard rankings, loyalty rewards and VIP status
• We respond to your enquiries through our 24/7 live chat and e-mail support

Legal Basis for Processing

Our DepositWin platform processes personal data on the basis of contractual necessity, compliance with our licensing obligations under the Computer Gaming Licensing Act, and our legitimate interest in preventing fraud and protecting our business. Where required, we also rely on your consent, for example when you opt in to receive marketing communications. You may withdraw consent at any time by contacting our support team.

Due Diligence and Document Verification

We at DepositWin may request identity documents, proof of address or payment verification at any stage of your account's lifecycle, not only at registration. Withdrawals may be held until our due diligence checks are complete. We reserve the right to request additional documentation if your account activity raises compliance concerns.

Sharing Your Information

We do not sell your personal data to third parties. However, our casino may share your information with selected partners where necessary to operate our services effectively.

• We share payment data with our payment processing partner, Deloulou Limited, to complete transactions
• We may disclose information to regulatory authorities, including the Anjouan Gaming Commission, upon lawful request
• We work with third-party service providers for identity verification, fraud prevention and dispute resolution, including EADR Ltd
• We may share data with law enforcement agencies where required by applicable law
• Third-party payments are prohibited, meaning we only accept and send funds under the accountholder's own name

Data Retention

Our DepositWin team retains your personal data for as long as your account remains active and for an additional period afterward to satisfy legal, accounting and regulatory requirements. We at Depositwin may also retain records related to bonus activity, wagering history and dispute resolution for audit purposes. Once retention is no longer required, we securely delete or anonymise your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on depositwin.com to improve your browsing experience, remember your preferences, and analyse how our site is used. This includes functional cookies that allow the Spooky mode theme switch to work correctly, as well as analytics cookies that help us understand player behaviour. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our Depositwin casino respects these rights and will respond to valid requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain types of processing, including marketing communications
• You can contact us at any time to ask how we use your information

Restricted Jurisdictions

We do not accept registrations from residents of countries listed as restricted under our Terms and Conditions, including jurisdictions subject to FATF blacklisting or EU and UN sanctions. Our Anjouan licence also excludes certain territories where our services are not legally valid. If you reside in a restricted jurisdiction, please do not attempt to create an account, as we reserve the right to close accounts opened in violation of these restrictions.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our systems are designed to safeguard payment information, account credentials and personal identification details. While we take security seriously, no method of electronic transmission or storage is completely secure, and we encourage you to protect your own login credentials.

International Data Transfers

Because our operator is based in Costa Rica and our payment agent is based in Cyprus, your data may be transferred and processed outside your country of residence. We at DepositWin ensure that any such transfers are conducted with appropriate safeguards in place, consistent with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or licensing requirements. Any updates will be posted on this page, and continued use of our services after changes take effect constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

Contact Us

If you have questions about how we handle your personal data, our DepositWin support team is available 24/7 via live chat or e-mail at support@depositwin.com. For unresolved complaints regarding data handling, you may escalate the matter to our Dispute Team, followed by EADR Ltd, and finally the Anjouan Gaming Commission if necessary.